Terms and Conditions
One Stop Mobile Tyres 24/7
These Terms and Conditions govern the provision of services by One Stop Mobile Tyres 24/7 (“we”, “our”, “us”). By booking or using our services, you agree to the terms set out below.
1. Services Provided
We provide mobile tyre fitting and related roadside services across the United Kingdom, including but not limited to:
Mobile tyre fitting (home, workplace, roadside)
Emergency tyre replacement
Puncture repair (where safe and legally permitted)
Wheel balancing
TPMS services
Vehicle jump start
Roadside assistance and related recovery support
All services are subject to availability and location coverage.
2. Bookings
Bookings can be made via phone, website, or message.
Accurate vehicle details (registration, tyre size, location) must be provided at the time of booking.
We reserve the right to amend pricing if incorrect information is supplied.
An appointment time is an estimated arrival window, not a guaranteed exact time due to traffic and emergency workload.
3. Pricing & Payment
All prices will be confirmed before dispatch where possible.
Prices may vary depending on tyre size, vehicle type, location, and time (including out-of-hours services).
Payment must be made in full upon completion of the service unless otherwise agreed.
We accept approved payment methods as advised at booking.
Failure to make payment may result in legal recovery action.
4. Call-Out Fee Policy
Please note that a fixed call-out fee of £49.99 applies to all mobile tyre fitting appointments. This fee covers the cost of dispatching a technician to your location and is payable regardless of whether any additional work is carried out.
The call-out charge ensures we can provide a fast, reliable, and fully equipped mobile service directly to your home, workplace, or roadside location.
If you have any questions about our call-out policy, please contact us before booking.
5. Cancellations & Refunds
If you cancel after a technician has been dispatched, the call-out fee remains payable.
Tyres ordered specifically for your vehicle may be non-refundable once purchased from suppliers.
Refunds (where applicable) will be processed using the original payment method.
6. Customer Responsibilities
You agree to:
Provide a safe and accessible working area.
Ensure the vehicle is legally parked and secure.
Declare any locking wheel nut keys are available (where applicable).
Inform us of any vehicle modifications that may affect fitting.
We reserve the right to refuse service if the environment is unsafe.
7. Tyre Repairs
Puncture repairs will only be carried out if:
The damage is within legal repair limits.
The tyre has not been previously damaged beyond safe repair.
The repair complies with British safety standards.
If a tyre is deemed unsafe, replacement will be recommended.
8. Warranty
New tyres are covered by the manufacturer’s warranty.
Our workmanship is covered for a reasonable period following installation.
Warranty does not cover misuse, road hazards, improper inflation, or accidental damage.
9. Delays & Force Majeure
We are not liable for delays caused by:
Traffic or road closures
Severe weather
Supplier delays
Circumstances beyond our reasonable control
10. Limitation of Liability
We shall not be liable for:
Indirect or consequential losses
Delays beyond our control
Pre-existing vehicle damage
Our total liability shall not exceed the value of the service provided.
11. Right to Refuse Service
We reserve the right to refuse service if:
The vehicle is unsafe to work on.
The customer behaves abusively or unlawfully.
Payment terms are not agreed.
12. Privacy
Customer information is used only for booking, service delivery, and invoicing purposes. We do not sell or share personal data with third parties except where legally required.
13. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. The latest version will apply at the time of booking.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.